What is Virgin human hair?

The term virgin hair refers to hair that free from any chemical processing such as dyes, perms, and relaxers. Our Hair by Sisi Sleek Collection hair is Virgin Hair.

What does Remy hair mean?

“Remy” or “Full Cuticle Hair” means that the hair cuticles are healthy, intact and all cuticles flow in the same direction from root to the tip.“Remy”  hair is collected directly from a woman’s head and has been cut while still in a ponytail, so none of the hair strands fall to the floor.

Because of this collection process, only “Remy” quality hair can guarantee that all cuticles will stay aligned and the hair will be tangle-free hair in its most natural form. True “Remy” hair lasts for a very long time, can be reused several times, and can be coloured or flat ironed with heat just like one’s own natural hair.

How is the hair length measured ?

Straight textures are measured true to length, however other textures like curly, wavy etc are measured when hair is pulled straight.

Can the hair be straightened or curled?

YES, this is 100% Human Hair, so treat it as your own. You can curl and straighten the hair as desired. (Note – The hair may lose some of the curl pattern with constant blow dryer.)

Can my new hair be coloured/dyed?

YES, all our hair you can coloured. Our hair is the best quality virgin Remy and human hair. This means that the hair has not been chemically treated and it can therefore handle the colouring process very well. However, it will no longer be virgin once you colour or process the hair. We suggest you consult one of our Hair by Sisi professionals if you wish to colour your new hair.

How much hair should I order?

For a full sew in weave we recommend buying 2-3 packs of hair. For hair between 12 – 16” you will require two bundles, hair over 16″ and shorter than 20” we recommend ordering 3 bundles of hair, hair longer than 24” will need 4 bundles per head.

Do remember that the numbers packs needed will depend on the style and volume you want to achieve. We always recommend buying 3 bundles, even if you just use two, in order to refill the hair with the exact same hair and quality at a later stage.

What is the difference between hand tied and machine wefts?

Hand tied wefts are made by tying strands of hair around a strong weaving thread; this process is done by hand, like the name suggests.

Hand tied wefts are much thinner than machine wefts because of the precision involved, and lay flat on the scalp. Machine wefts are made by sewing strands of hair together with a hair sewing machine. ALL OF OUR HAIR IS MACHINE WEFT.

Hair by S Standard code

We offer the highest quality human hair available in the market. Our quality standards ensure that we are reliable, professional and honest in our business practices.

Operating hours?

We are available via phone:

Monday -Friday 08:30 – 18:00

Saturday 08:00 – 15:00

Sunday & public holidays 09:30 – 14:00

Hair viewing can be made during these times.

You may also email us after hours and we will respond within a few hours.

How long will it take to receive your order?

You will receive your order with in a day or two, should you live in Johannesburg an the surrounding areas. Outside of this will take between 3-5-business days, excluding holidays, should the requested be in stock.  Please allow 10 working days if the hairs not in stock. .

We will email your tracking number once your hair has been shipped. If it is a special order, or hair that is not in stock, please allow 7-10 business days.

How can I pay?

We accept all major credit cards. As soon as you place an order online your credit card will be charged. We also accept cash payments on delivery and EFT payments. At this time, we do not accept payment through PayPal.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you may be required to further verify your identity and authorize payment. If this is required, a customer care team member will contact you after your order has been placed.

Change policy?

Hair by Sisi reserves the right at our discretion to make modifications to prices, policies and procedures. Please check this page regularly for changes.

Untraceable / Lost Packages?

All packages are sent with signature confirmation. If a package cannot be tracked and has not been delivered by the estimated delivery date please wait an extra 5 business days for it to arrive or for the status online to change. Although this is very rare it can happen.Please make certain the the shipping address listed on your order is accurate.We do not cover lost packages.

Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority.  Each bundle has been cared for by one of our natural hair specialists to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately at customercare@hairbysisi.co.za

Returns & Exchanges?

We encourage all clients to inspect your package once received. If you are not satisfied with your purchase please DO NOT play with it,install or disturb the pattern of the bundles. Please ship back item(s) within 5 days after deliver for returns or exchanges. No return or exchange request can be made after 5 days NO EXCEPTIONS. Shipping and handling fees are non refundable. All items must be returned in its original packaging and condition for refunds/exchanges to be honoured.

If there are any discrepancy with the inches sent or texture we require ALL bundle purchased with that order will be sent for verification and for the exchange to be made. If Hair by Sisi makes an error on the order we will cover the shipping cost. If the buyer makes a mistake on the order and wants an exchange he/she will be responsible for the shipping cost both ways.

Backorders?

If an item is available on back order please allow 5-7 business days for processing.

Shipping & Processing?

All orders are processed and shipped within 3-5 business days. All packages are shipped via DHL. Standard shipping time takes 2-3 business days within South Africa. We can put through a express order, which normally takes 1 business day and may take up to two days depending on the area. All express orders and payment need to be made and confirmed before 12pm CAT for same day shipment. We also ship internationally. Shipping time normally takes 5-10 business days depending on the location. Please note that the buyer is responsible for custom fees.

Hair by Sisi Hair Care Instructions

Care Instructions for Peruvian Slick, Brazilian Swirl, Indian Wave Hair

The above textures are virgin human hair which means they require the necessary hair care in order for them to last long, look good and feel beautiful. Sticking to these hair care instructions will ensure that you have the best hair experience possible.

DO’S

Wash and condition your hair at least once a week (and more frequently is you exercise or sweat easily).

Deep condition the hair once a week if you have coloured it.

Protect your hair while you sleep by wearing  a silk scarf or protective cap.

DONT’S

Do not use any heavy oils or grease on this hair extensions.

Do not cut the hair weft as this will resulting in shedding. If you have to cut the weft, make sure to seal it before sewing down or storing.

Washing your Hair by Sisi Human hair 

1. Always detangle your hair (using a wide tooth comb)  before washing.

2. Use warm water to wash your hair (Avoid hot water)

3. Massage the shampoo on the hair in the downwards direction and then rinse.

4. After rinsing, apply a generous amount of conditioner onto damp hair and comb through.

5. Allow the conditioner to sit 10-15 minutes.

6. Rinse hair thoroughly and apply hair serum onto the hair.

7. Allow hair to air dry. Shy away from electronic heat tools.

Daily hair maintenance 

1. Brush your hair before you sleep, holding it midway between the roots and the tips.Use a soft bristle brush or a wide tooth comb, depending on the hair texture.

2. When necessary use a leave-in product to give the hair extra shine and to keep it silky smooth.

3. Limited the over use of products on the hair, as this will weigh the hair down and take away from the light weight bouncy feeling of the hair.

Recommended Products

1. Shampoo – Hair by Sisi Hair Extensions Shampoo

2. Conditioner – Hair by Sisi Hair Extensions Conditioner.

3. Serum – Hair by Sisi Argan Oil Treatment

4. Leave-in product – Hair by Sisi Leave-in Conditioner

 

Care Instructions for Malaysian Beach Bomb, Cambodian Curl, Mongolian Bounce, BlowOut Hair

The above textures are virgin human hair which means they require the necessary hair care in order for them to last long, look good and feel beautiful. Sticking to these hair care instructions will ensure that you have the best hair experience possible.

DO’S

Comb when wet.

Wash and condition your hair at least once a week.

Deep condition the hair once a week.

Wear a station bonnet, silk scarf or head wrap when you sleep.

Don’ts

Do not comb when dry.

Do not use any heavy oils or grease on your hair extensions.

Do not cut the hair weft as this will resulting in shedding. If you have to cut the weft, make sure to seal it before sewing down or storing.

Washing your Hair by Sisi Human hair 

1. Always detangle your hair (using a wide tooth comb)  before washing.

2. Use warm water to wash your hair (Avoid hot water)

3. Massage the shampoo on the hair in the downwards direction and then rinse.

4. After rinsing, apply a generous amount of conditioner onto damp hair and comb through.

5. Allow the conditioner to sit 25-30 minutes.

6. Rinse hair thoroughly and apply leave-in conditioner onto the hair, crunching the hair with a towel as it dries.

7. Allow hair to air dry. Shy away from electronic heat tools.

Daily maintenance of your Hair by Sisi Human hair 

1. Your wavy/curly textures crave moisture and need to stay hydrated for the best results. The best way to moisturise the hair and define the curl is to spray the hair down with a leave-in conditioner or use a curl activator.

2. Avoid combing the hair when dry as this will leads to frizz.

3. Use a wide tooth comb on the hair and comb from the tips, section by section, working your way upwards towards the roots. Ensure the hair is damp/wet.

4. Apply a generous amount of leave in conditioner.

Recommended Products

1. Shampoo – Hair by Sisi Hair Extensions Shampoo

2. Conditioner – Hair by Sisi Hair Extensions Conditioner.

3. Leave-in product – Hair by Sisi Leave-in Conditioner

4. Curl activator – Hair by Sisi Curl Control Creme

5. Deep conditioning mask – Hair by Sisi Intense Damage Repair Mask

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